1) Scope

Who we are. SupplyMover is registered DBA of Workd Inc., a Delaware corporation with principal office at 37000 Grand River Ave., Suite 300, Farmington Hills, MI 48335. We provide multi-tenant, cloud-hosted software including CRM, e-commerce, and ERP processes, with APIs and AI voice agent features (the “Services”). We currently serve customers in North America.

What’s covered here. This page covers (a) terms for using our public websites, and (b) high-level security and availability commitments for our Services. Binding commercial terms—fees, detailed SLAs/credits, data processing details, etc. are set in your MSA/Order Form.

Sensitive data. The Services are not designed to store or process Protected Health Information (PHI), full payment card PANs, or other similarly classified high-risk data. Please do not submit such data to our systems or websites.

2) Website Use Terms

• Permitted use. Use the sites lawfully and respectfully. Do not interfere with site operation, attempt to bypass security, scrape or harvest data, or misrepresent your identity.
• Accounts on our sites. If we offer optional website accounts or communities, keep credentials confidential; you are responsible for activity under your account.
• User content & feedback. If you post or send us content or suggestions via the sites, you represent you have the rights to do so. You grant Workd a non-exclusive license to use feedback to improve our products and communications. Do not post unlawful, infringing, or harmful content.
• Third-party links & social features. Our sites may link to third-party sites or include social features. We are not responsible for their content or terms.
• IP & trademarks. Site content, product names, and logos are owned by SupplyMover or its licensors. Do not use our marks without prior written permission. To inquire about permitted use or to report infringement, email info@supplymover.com.
• Website changes. We may update or discontinue site features from time to time.

3) Security Commitments

• Access Controls: Role-based access, least privilege, MFA for administrative access, secure credential policies.
• Data Protection: Encryption in transit and at rest; tenant-level logical isolation (per-customer databases in a shared environment).
• Secure SDLC & Change Management: Code review, testing environments, change approval and rollback.
• Vulnerability Management: Regular scanning, prioritization, and remediation; accelerated handling of critical issues.
• Logging & Monitoring: Centralized logging and alerting on security-relevant events.
• Incident Response: Documented procedures for detection, containment, eradication, and recovery. Where Customer Data is impacted, we will notify the customer without undue delay and in any event within 72 hours of confirmation, and provide updates until closure.
• Personnel: Confidentiality obligations, appropriate background screening (as permitted by law), and ongoing security awareness training.

Questions about security? Email info@supplymover.com.

4) Availability Commitments

• Objective: Target 99.9% monthly uptime for production systems. Excludes scheduled maintenance (announced in advance), force majeure, third-party network/provider issues outside our reasonable control, and customer-caused incidents.
• Maintenance: Performed during low-usage periods with at least 2 business days’ notice where practicable; emergency maintenance as needed to protect customers and the platform.
• Business Continuity & DR: Regular backups and periodic recovery testing. We target commercially reasonable RTO/RPO aligned to the availability objective. Contract documents may specify different values.
• Status & incident communications: We communicate material incidents to affected customers via email or in-product messages to designated contacts.

Note: Credits, remedies, and contractual SLAs—if applicable—are defined in your MSA, Order Form, or SLA exhibit and are not established by this page.

5) Data Handling & Privacy

• Ownership: Customers retain ownership of Customer Data. We process Customer Data to provide, secure, support, and improve the Services (including usage analytics), and we do not sell Customer Data or use it for targeted advertising.
• Location: Customer Data is hosted in the United States.
• Retention & Deletion: During the subscription term, export tools or assistance are available upon request. After termination we generally retain Customer Data for ~30 days for export requests, then delete active copies. Backups/logs are purged in the ordinary course (typically within ~90 days thereafter). Contract documents may specify different timelines.
• Subprocessors: A current list of key Subprocessors is available upon request. Email info@supplymover.com to request the list or to be notified of material changes (we strive to give 30 days’ notice where feasible and will consider reasonable objections).

For privacy questions, contact info@supplymover.com.

6) Customer Responsibilities

• Manage your users, roles, and permissions appropriately; protect credentials and API keys.
• Do not submit PHI, full PANs, or other prohibited sensitive data.
• Maintain connectivity and compatible browsers/devices and follow implementation best practices.
• E-commerce: You are the merchant of record and use your own payment processor accounts; you are responsible for taxes, refunds, dispute management, and any PCI DSS obligations applicable to your environment.
• AI voice agents: Obtain legally required consents and comply with communications laws (e.g., TCPA, call-recording and do-not-call rules).

7) Acceptable Use

Use of the Services must comply with applicable laws and prohibit: spam/unsolicited marketing; gambling or adult content; IP infringement; privacy violations; harassment or deception; malicious code; attempts to bypass security or test vulnerabilities without authorization; export/sanctions violations; and ingestion of prohibited sensitive data. We may temporarily limit or suspend access to protect the platform and other tenants when we detect abuse or material policy violations. To report AUP concerns, email info@supplymover.com.

8) APIs & Rate Limiting

We provide APIs and will implement tiered rate limits and fair-use controls to maintain platform stability. Limit values and upgrade options will be published in Documentation and/or Order Forms. Excessive or abusive traffic may be throttled. For API access questions, email info@supplymover.com.

9) Support Overview

• Channels: Phone 1-248-522-9680 • Email info@supplymover.com.
• Coverage: L1/L2 (critical/high) 24×7×365; L3/L4 daily 8:00 AM – 12:00 AM Eastern (excluding bank holidays).
• Targets: Initial responses typically within 30 minutes (L1), 1 hour (L2), 4 hours (L3), and 8 hours (L4). Resolution targets are based on commercially reasonable efforts.

Contractual response/restore SLAs, if any, are defined in signed agreements.

10) Geographic Coverage & Export Controls

• Regions Served: United States and Canada.
• Export & sanctions: Comply with applicable export control and sanctions laws. We may restrict access where required by law.
• EU/UK: If we expand service availability, we will publish the appropriate data-protection terms and update this page.

11) DMCA & IP Complaints

If you believe that material available through our websites or Services infringes your copyright, please send a notice to our designated agent at info@supplymover.com with the subject line “DMCA Takedown Request.” Your notice should include (see 17 U.S.C. §512(c)(3)):

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the material that is claimed to be infringing (including the URL or other specific location on our websites or within our Services) so that we can locate the material;
• Your contact information (name, address, telephone, and email);
• A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

If we remove or disable access to content, we may notify the user who posted it. That user may submit a counter-notification to info@supplymover.com that includes:

• A physical or electronic signature;
• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled;
• A statement, under penalty of perjury, that the user has a good-faith belief that the material was removed or disabled as a result of mistake or misidentification; and
• The user’s name, address, telephone number, and a statement that the user consents to the jurisdiction of the U.S. federal courts in the Eastern District of Michigan (or, if outside the U.S., to a court of competent jurisdiction where SupplyMover may be found) and will accept service of process from the person who provided the original notification or their agent.

SupplyMover may terminate, in appropriate circumstances, users who are repeat infringers.

12) Changes & Contact

We may update this page to reflect changes to our platform or policies. We will post the updated version with a new “Last Updated” date.

Questions or requests (security, privacy, legal, or general): info@supplymover.com
Product support: info@supplymover.com

This public page provides transparency into Workd’s website terms and our security/availability posture. It does not grant rights or impose obligations beyond those agreed in signed contracts with Workd.