Finding the right software can make all the difference when it comes to running a smooth operation. For Wellgistics, a Florida-based wholesale distributor, it was all about finding a partner who could help them grow, keep their customers happy, and simplify their processes. SupplyMover stepped in to offer the tools they needed to stay organized and keep track of performance, ultimately having a major impact on their day-to-day operations.

But what exactly made SupplyMover the perfect fit for Wellgistics? It wasn’t just the software itself, but also the ease of integration, the flexibility for customization, and the top-notch support that ensured their sales team could hit the ground running—and keep on growing. Here’s a look at how SupplyMover transformed Wellgistics’ operations, saving time and boosting efficiency.

Boosting Sales Efficiency: Real-Time Performance Tracking

One of the most immediate benefits that Wellgistics experienced with SupplyMover was the ease of tracking team performance in real time. For Brett Bryant, the President of Wellgistics, having clear visibility into his sales reps’ activities has been a game-changer. “I can see exactly what my reps are doing at any time—how many calls they’ve made, who they’ve contacted, and how their sales are progressing,” Brett explained.

This level of transparency allows Brett to set realistic and motivating goals for his team. “We use SupplyMover to set monthly goals and track them throughout the month. If a rep sells a certain amount one month, I can set a goal to increase their sales by 5% the next month. They can then watch their progress in real time right on their dashboard,” he said. By tracking goals and performance metrics so closely, the team stays motivated and aware of how they’re doing at any given moment.

But it’s not just about monitoring; it’s about supporting. With clear insights into each rep’s progress, Brett can intervene when necessary, providing encouragement or guidance to keep things on track. “It’s great to have that immediate feedback and support in place—it helps my team feel more connected and backed up,” Brett added.

This approach has helped Wellgistics not only meet their sales targets but surpass them. SupplyMover’s tools provide a clear roadmap for growth, creating a culture where reps are constantly striving to improve.

Smooth Integration and Exceptional Support

Switching to a new system can often be a challenging task, but Brett found that integrating SupplyMover into their existing workflow was remarkably smooth. “The integration process with our ERP and phone system was seamless. It didn’t take long to get everything set up and running,” he shared.

SupplyMover’s strong customer support played a huge role in this transition. “I’ve had a lot of experience with other systems where getting support is like pulling teeth. But with SupplyMover, it’s completely different,” Brett explained. “If I have a question or need a feature customized, I usually get a response within the hour.”

This high level of responsiveness and availability has been a huge help for Wellgistics, especially as they’ve tailored SupplyMover specifically to fit their wholesale distribution model. Whether it’s adding a feature that shows at-risk accounts or customizing the layout for better workflow management, the support team at SupplyMover ensures that Wellgistics’ needs are met.

Brett noted, “Having the ability to make those changes quickly means we don’t lose time waiting for solutions. We can stay agile and adapt to what our business needs.”

This commitment to support goes a long way in building trust, and it’s made all the difference in Wellgistics’ ability to maximize the software’s capabilities.

Training Made Simple: Reducing Onboarding Time

Another significant benefit of using SupplyMover has been the reduction in training time for new hires. Onboarding new employees can be a time-consuming process, especially when there are multiple systems to learn. But with SupplyMover, Wellgistics has simplified this process by consolidating several tasks into one intuitive platform.

“In the past, training new reps on our old systems could take up to two weeks. It was a lot to learn, and it slowed down the onboarding process,” Brett said. “But now, with SupplyMover, we’ve cut that time down to just 3-4 days.”

The software’s user-friendly interface makes it easy for new employees to get comfortable quickly. Brett explained how the reps receive a crash course in SupplyMover as part of their training and are able to navigate the system and understand their tasks within just a few days. “The quicker we can get a new team member comfortable and making calls, the better for us and for them,” he added.

This reduction in training time has not only improved overall efficiency but also contributed to a faster return on investment (ROI) for Wellgistics. The sooner new reps are ready to contribute, the quicker the business can see results. “Getting a new rep up and running quickly is crucial. With SupplyMover, we’re able to turn that around much faster than before,” Brett said.

Flexibility That Empowers Sales Reps

Brett and his team appreciate the flexibility that SupplyMover offers, which allows each rep to tailor the software to fit their own working style. “Every salesperson has their own approach,” Brett said. “With SupplyMover, they can organize their day and manage their tasks in a way that works best for them.”

This flexibility is key to boosting both productivity and morale. By allowing reps to set up their own workflows and customize the way they interact with the system, SupplyMover gives them the freedom to make the most of their day. “When reps have the right tools and feel comfortable with how they’re working, they’re more motivated to engage with customers and close deals,” Brett shared. “It’s all about getting them excited to make those connections.”

For Brett, the difference has been noticeable. “You can see the confidence in our team when they’re using SupplyMover. They feel supported and empowered, which translates into better sales performance.”

Enhancing Customer Service: Creating Confident Reps

The impact of SupplyMover goes beyond the sales team—it’s also made a big difference for customer service reps. When new customer service reps join Wellgistics, they receive hands-on training with the system, and the feedback has been overwhelmingly positive. “The reps love how easy it is to pull up specific customer information and see what’s going on with each account,” Brett explained.

This access to detailed information makes a huge difference when reps answer calls. “It’s not just about responding to a customer inquiry; it’s about having all the information at your fingertips to provide real answers quickly,” Brett said. “It helps our team feel prepared and confident, and it gives our customers a sense of trust in our process.”

By using SupplyMover, Wellgistics has created a more efficient, proactive approach to customer service. “We’re no longer just reacting to problems. We have the tools to anticipate needs and respond quickly, which has made our interactions much smoother,” Brett noted.

Moving Forward with Confidence

With SupplyMover’s tools and support, Wellgistics has been able to take their operations to the next level. “We’ve loved having SupplyMover as a part of our business,” Brett said. “It’s helped us grow, stay organized, and keep our customers happy. It’s a true partnership.”

Wellgistics continues to grow, and with SupplyMover by their side, they have the confidence and tools they need to keep building on their success.

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