Case study
Empowering a national distributor with sales enablement tools and e-commerce
QCP is a secondary pharmaceuticals distributor with national reach. Licensed in 45 states and offering a wide range of products, QCP services smaller retail pharmacies, long-term care facility pharmacies, and closed-door pharmacies as well as oncology and fertility centers.
The Story
QCP sells more product with SupplyMover
Before SupplyMover, QCP moved through their workdays using a variety of systems. They used SAP for their inventory and spreadsheets for their sales teams and another e-commerce system for their online orders. SAP was complicated, the spreadsheets quickly became outdated, and that e-commerce platform wasn’t connected to anything the sales reps could see. “It was pretty basic at the start,” says Brandon Smith, VP of Trade Relations for QCP. “As we began to grow, it became clear we couldn’t support a larger sales team with what we were using.”
Now, with SupplyMover, everything has changed. They are adding more lines to orders by having reps work directly with customers on their e-commerce orders, and reps always have their daily marching orders delivered through custom, individualized activity dashboards.
Using SupplyMover, QCP has transformed their daily sales processes and supercharged their e-commerce sales, speeding up sales cycles and saving valuable time.
Challenges
- Daily interfacing with ERP
- Spreadsheet insanity
- Bare bones “e-commerce”
Solutions
- Sales enablement tools and CRM
- Daily activity dashboards
- Fully integrated e-commerce
Key results
38.7
Increase in lines per order
22.9
Increase in orders placed
59.8
Increase in unique items sold per customer
“ The CRM system is a one-stop shop for our sales team. In the past, they had a lot of outside data sources that they had to check manually. Now all the information they could ever need is in the system. ”
-Brandon Smith
VP of Trade Relations – Quality Care Products LLC
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